Refund policy

Breckmont — Return & Exchange Policy

1. Guaranteed Satisfaction

At Breckmont, we are committed to delivering premium products and a refined customer experience. This policy outlines a structured, transparent, and secure process for returns and exchanges.

2. Request Process

To initiate any return or exchange request, contact us via our website or email at contact@breckmontclub.com within the applicable timeframe.

Please include:

Order number
Reason for the return or exchange
A photo of the product (for defective, damaged, or incorrect items)

We'll confirm your request and send you the next steps within 1–2 business days.

3. General Conditions

Products should be unused and in original condition.
Please include original packaging and tags where possible.
Items showing signs of misuse or damage caused after delivery may affect refund eligibility.

4. Accepted Reasons for Return or Exchange

4.1 Withdrawal / Change of Mind

Requests must be made within 30 calendar days of delivery.

Approval is subject to:

Product unused and in its original condition

If approved:

A prepaid return label will be issued.

4.2 Manufacturing Defects

Requests must be made within 30 calendar days.

Please provide:

A photo or brief video showing the defect

Not covered:

Damage from misuse or improper handling
Water damage (unless explicitly stated as waterproof)
Normal wear and tear

4.3 Damaged Product Upon Arrival

Please report the issue within 30 days of delivery.

Required:

A photo of the item

We'll arrange a replacement or refund as quickly as possible.

4.4 Incorrect Product

Requests must be made within 30 calendar days.

Required:

Order number
A photo of the item received

4.5 Incorrect Shipping Information Provided by the Customer

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate, including the recipient's name, street address, house or apartment number, city, postal code, and any other information required for successful delivery.

If an order cannot be successfully delivered and is returned to the sender due to incorrect or incomplete information provided by the customer, Breckmont may offer a replacement shipment.

In these cases, the replacement product itself will be provided at no additional product cost, but the customer will be required to pay a £20 reshipping fee to cover the costs associated with processing and shipping the replacement order.

Once the reshipping fee has been paid and the correct shipping information has been confirmed, Breckmont will arrange the replacement shipment.

5. Inspection and Resolution

Returned products are inspected within a few business days of arrival.

Breckmont will:

Confirm the outcome by email
Reach out directly if additional information is needed

6. Customer Responsibility

Customers are responsible for:

Selecting the correct model, size, and specifications
Providing complete and accurate shipping information before placing the order
Reviewing their order details before completing checkout

7. Refund Options

7.1 Store Credit

Full approved amount for future purchases.

7.2 Original Payment Method

Processed within 10 business days of approval, depending on the payment provider.

7.3 Bank Transfer

Processed within up to 10 business days.

8. Chargebacks and Disputes

If a chargeback is initiated after confirmed delivery:

Breckmont may request the product be returned before resolution.
Delivery confirmation, order information, and communications may be used to support our response.

9. Exceptional Cases

Cases involving: