Refund policy

Breckmont — Return & Exchange Policy

📦 IMPORTANT — Keep all packaging materials: Do not discard the original box, tags, manuals, protective elements, or the shipping label attached to the package. These are required to process any return or exchange request.

1. Guaranteed Satisfaction

At Breckmont, we are committed to delivering premium products and a refined customer experience. This policy outlines a structured, transparent, and secure process for returns and exchanges.

2. Request Process (Mandatory Requirements)

To initiate any return or exchange request, the customer must contact us via our website or email at contact@breckmontclub.com within the applicable timeframe.

All requests must include:

  • Order number
  • Clear photos of the product
  • Photo of the product being worn (when applicable)
  • Description of the issue
  • Photo of the original packaging
  • Photo of the shipping label on the package

📦 Keep all original packaging, tags, manuals, and the shipping label. Do not throw anything away — these items are mandatory to open any return or exchange request.

3. General Conditions

  • Products must be unused and in original condition
  • All original packaging, tags, manuals, and protective elements must be included
  • Any signs of wear, misuse, or damage caused after delivery will void eligibility

4. Accepted Reasons for Return or Exchange

4.1 Withdrawal / Change of Mind Requests must be made within 30 calendar days of delivery.

Approval is subject to:

  • Full compliance with Section 2 (documentation)
  • Product unused and intact

If approved:

  • A prepaid return label will be issued

4.2 Manufacturing Defects Requests must be made within 30 calendar days.

Mandatory:

  • Clear photos/videos proving the defect
  • Photos of packaging and shipping label

Not covered:

  • Damage from misuse
  • Improper handling
  • Water damage (unless explicitly stated as waterproof)
  • Normal wear and tear

4.3 Damaged Product Upon Arrival Customer must:

  • Refuse delivery OR
  • Report within 30 days of delivery

Required:

  • Photos/videos of product + packaging + shipping label

⚠️ Failure to report within this timeframe may result in denial.

4.4 Incorrect Product Requests must be made within 30 calendar days.

Required:

  • Full documentation as per Section 2

5. Inspection and Resolution

All returned products will be inspected within 30 calendar days after arrival.

Breckmont reserves the right to:

  • Approve or reject the request based on inspection
  • Request additional evidence if necessary

6. Customer Responsibility

Customers are responsible for selecting the correct model, size, and specifications.

⚠️ Returns are accepted within 30 calendar days of delivery for unused products in original condition and original packaging. Once the returned item is received and inspected, refunds are issued to the original payment method.

7. Refund Options

7.1 Store Credit Full approved amount for future purchases.

7.2 Original Payment Method Processed within 30 days, depending on the provider.

7.3 Bank Transfer Processed within up to 10 business days.

8. Chargebacks and Disputes

If a chargeback is initiated after confirmed delivery:

  • Breckmont reserves the right to require product return before resolution
  • All collected evidence (delivery confirmation, photos, documentation) will be used in dispute defense

9. Exceptional Cases

Cases involving:

  • Lost shipments
  • Out-of-stock replacements

Will be resolved within 5 business days after confirmation.

10. Contact

For any questions, contact: contact@breckmontclub.com